The client asks where the shipment is. Where do you look?
The client asks where the shipment is. Where do you look?
The client sends an email. The operator opens the TMS. Then the carrier tracking platform. Then searches for the bill of lading in the ERP. Then replies to the client. For a single shipment: 15 minutes. Multiply by 30 requests per day.
Meanwhile, quotes are calculated manually, the fleet is monitored by eye, and reports are compiled on Friday evening.
We connect AI to your systems — TMS, tracking, ERP, email — and give the entire team instant answers.
Answering clients on shipment status takes 10-15 minutes per request
Quotes calculated manually with error margins
No centralized visibility on fleet and operations
Transport and logistics company, 25 employees, domestic and international shipping, Padova province
TMS for shipment management. Carrier tracking on separate platforms. ERP for bills of lading and invoicing. Email as primary client channel. Quotes calculated in Excel. No unified system for real-time shipment status.
Audit
Mapped all processes: client requests, shipment tracking, quoting, fleet management, reporting. Identified 5 high-impact areas.
Integration
Aitaky Brain connected to TMS, tracking platforms, ERP, Microsoft 365. Natural language queries: shipment status, client history, quote calculation.
Automation
Automated shipment status email responses. Draft quote generation based on history. Real-time fleet operations dashboard.
15 min
shipment status response (from 2 hours/day)
-60%
quoting preparation time
-40%
quotation errors
"Our operators spent two hours a day answering shipment status requests. Now it takes fifteen minutes."
Operations director, transport company, Padova
Book an Aitaky Audit for your company
Book a discovery call. We'll explain how we work and identify where to intervene. Then, if it makes sense, we run the diagnostic. No commitment.