IT support · Padua
IT support in Padua for companies that can't stop.
Remote help desk and on-site work for SMEs in Padua and its province. We answer, Monday to Friday, 9:00–18:00. Our office is in Vigonza, ten minutes from the ring road.
What we cover
What actually breaks.
Computers and workstations
A PC that won't boot, a full disk, a printer that won't print, workstation backups. The things that stop a person for half a day.
Network and connectivity
Wi-Fi dropping, a slow line, firewall and VPN for people working off-site. We fix it remotely and come over when needed.
Email and Microsoft 365
Full mailboxes, mail that doesn't arrive, new accounts to create and old ones to close. Including phishing attempts on your addresses.
Servers and business software
The ERP that won't open, the server slowing down, updates to run without stopping the work.
How it works
You call, a person answers.
Call or write to us
One number, no queue and no ticket form. Whoever answers already knows your setup.
We try remotely first
Most problems are closed over a remote session, in minutes. You don't wait for an appointment because a disk filled up.
If needed, we come over
When the problem is physical — a cable, a device, a workstation — we come to you. That's why we keep an office here.
Area covered
Padua and province, same day.
We cover the city and its belt: where we arrive in half an hour, an on-site visit is scheduled the same day. For the rest of the province, the next working day.
FAQ
What people ask before calling.
How fast do you get to Padua?+
From our Vigonza office the city is about twenty minutes away. For a blocking fault in the Padua belt we schedule the visit the same day; elsewhere in the province, the next working day. Most problems close earlier anyway, remotely.
Do we need a contract to call you?+
No. You can work on demand, paying per intervention, or on a flat monthly fee with Nagitek, which includes monitoring, backup and security. Many companies start on demand and move to the fee once they notice how often they call.
Do you support our business software too?+
Yes, for everything that concerns it running: servers, updates, access, integrations and dealing with the software vendor when the problem is theirs. We don't replace the vendor's application support — we talk to it.
How does remote support work?+
We send you a link, you open it, and we look at the screen together. No permanent install unless you want one, and you close the session. For flat-fee clients the connection is already in place.
Do you work outside office hours?+
Standard hours are Mon–Fri 9:00–18:00. Out-of-hours emergencies are covered by a dedicated agreement: it makes sense for production or evening shifts, less so for an office that closes at six.