Services — IT support
IT support for businesses.
Help desk, remote support and on-site service for SMEs: PCs and Macs, network and Wi-Fi, email and Microsoft 365, printers and IT emergencies. One number in Padua and one in Milan, answered by people who already know your infrastructure. Monday to Friday, 9:00–18:00.
Key areas
What we cover.
Help desk and emergencies
Something is blocking work? Call, write or open a request: most interventions start remotely, same day.
PCs, Macs and workstations
Installations, configurations, replacements, software and licences. Workstations that just work, no DIY.
Network, Wi-Fi and firewall
Slow connections, dropping Wi-Fi, VPNs to fix: we take care of routers, firewalls and cabling, and document them.
Email, Microsoft 365 and accounts
Mailboxes, shares, permissions and passwords: we manage Microsoft 365 and Google Workspace as if they were ours.
Process
How it works.
Call or write
Phone, email or form: describe the problem to someone who gets it right away.
We fix it remotely
Most problems are solved remotely, often the same day.
If needed, we come to you
For what remote can't cover, on-site service from Padua and Milan.
Support lives inside Fractional IT: our reactive way of working. No mandatory bundle — the first step is a call.
Discover Fractional ITOn-site support
Where we come in person
FAQ
Frequently asked questions
Do you provide support without a contract?+
Yes. You can call us for a single intervention, with no fee and no strings attached. If you then want a steady point of reference, Fractional IT is the natural way to continue.
How fast do you respond?+
During business hours a person answers the phone, not a ticket. Most remote interventions start the same day; emergencies get immediate priority.
Do you also work on-site? In which areas?+
Yes. We support companies remotely across Italy; for on-site work we start from our Padua and Milan offices.
Do you manage Microsoft 365 and Google Workspace?+
Yes, both: mailboxes, users, permissions, migrations and account security. They are among the most frequent requests we get.
What if the same problem keeps coming back?+
We tell you straight: a recurring problem has a deeper cause. In that case we propose the IT Diagnosis, so the cause gets fixed, not the symptom.
Not sure where to start?
Start with a diagnosis, not a product.
We review your IT and software setup, free and with no commitment. The answer might be one of our products, a custom build, or sticking with what you already have.